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Performace Pledge

Mission
  • To dedicate to serve all members of the University's community and also the prospective students;

  • To provide efficient and quality services/supports to our students, academic and administrative departments;

  • To ensure maintenance of an accurate and updated database of students' academic records;

  • To ensure an efficient and effective student recruitment process.
Performance Pledge Target Groups
  • Students of the University

Performance Pledge
PP Service
Service Quality Indicator
Remarks
Charge (per copy)
Achievements in year 2013
1. Examination Examination scheduling
1 month before examination period
- -
- -
100%
2. Certificate Issuance Application for testimonial
Complete within 2 working days
- -
MOP55.00
(1st copy)
MOP50.00
(2nd copy or above)
99.9%
Application for transcript
99.7%
Certified true copy of transcript and graduation certificate
Complete within 10 minutes
The processing time starts when the original document and copy are ready.
MOP15.00
(1st copy)
MOP10.00
(2nd copy or above)
100%
Application for testimonial for Mainland China students (for visa extension and visa to Hong Kong)
Complete within 1 working day
- -
Free of charge for visa extension and visa to Hong Kong upon recommendation
99.9%
MOP55.00
(1st copy)
MOP50.00
(2nd copy or above) for visa to Hong Kong for personal reasons
3. Information Update and Registration Application for change of personal particulars of undergraduate students
Complete within 1 working day
- -
- -
100%
4. UM Identification Card Issuance Application for replacement of campus card of undergraduate students
Complete within 3 working days
- -
MOP100.00
100%

5. Status Management

Application for deferment of study of undergraduate students
Complete within 6 working days
The processing time counts from the date when the Treasury Section finishes processing student check out procedures.
- -
87.3%
Application for withdrawal of study of undergraduate students
Complete within 8 working days
- -
93.4%
Application for resumption of study of undergraduate students
Complete within 5 working days
The processing time counts from the date when the academic unit finishes the approval process.
- -
98.9%
Scope of Services
  • Admission of undergraduate programmes;

  • New students' registration of undergraduate programmes;

  • Course enrolment for undergraduate students;

  • Scheduling of internal final examinations;

  • Printing of graduation certificate;

  • Certificate issuance such as testimonial and transcript, etc.;

  • Registration statistics of students;

  • Production of UM Academic Calendar;

  • Class scheduling for undergraduate programmes;

  • Issuance and replacement of campus cards of undergraduate students;

  • Status management such as deferment/resumption/withdrawal of study, etc.for undergraduate students;

  • Student information registration and update of undergraduate programmes.
Suggestions and Complaints
Please send your comments or complaints by either mail, fax or e-mail to:
Registry, University of Macau

Address: Room A103, 1st Floor, Administrative Building
Tel: (853) 8397 4007
Fax: (853) 2884 0019
E-mail: reg.suggestion@umac.mo
Website: http://www.umac.mo/reg

Service hours:
Monday to Thursday: 09:00 to 13:00 and 14:00 to 17:45
Friday: 09:00 to 13:00 and 14:00 to 17:30
Closed on Saturdays, Sundays and University Holidays

Reference information
 
:: Last Modified on 2014/04/22 ::