Provide supporting service for computing facilities, applications and network services provided by ICTO, including:

• Dealing with problems in using the computing facilities in ICTO computer rooms;
• Setup and maintenance of the computing equipment provided by ICTO in academic and administrative offices;
• Installation and troubleshooting for the use of office standard software and/or providing briefing (if required);
• Upgrade and relocation of the computing equipment provided by ICTO (upon approval from the Director of ICTO or the Head of TUS);

In general, ICTO Help Desk service excludes:

• The computing facilities and software purchased by faculties/departments;
• The computing facilities and software in faculty laboratories;
• One's privately owned computing equipment and software.

For service requests involving the above computing facilities and software, limited technical support will be provided upon obtaining approval from the Director of ICTO or the Head of TUS with proper justification. Service response also depends on the availability of manpower and the nature of problem.

In general, ICTO Help Desk provides the following support methods:

• Phone Support;
• Onsite Support;
• Remote Support;
• Email Support.