Technical and User Support Section
Our Vision
To be one of the best university computing support units in Macao and neighboring region, providing the advanced IT facilities and professional services.
Missions
- To provide excellent Information Technology (IT) infrastructures for the common use in the University;
- To provide advanced and adequate IT facilities and quality services to meet the needs in general teaching, learning and research activities;
- To provide effective and efficient technical support service to users;
- To promote the use of the latest IT in the University.
Strategies
- To study and explore the latest IT continuously;
- To enhance the IT infrastructure on campus by adopting the latest IT technologies properly;
- To provide up-to-date and best suitable facilities and services to users;
- To facilitate the use of IT resources to improve the work efficiency in both academic and administrative areas;
- To ensure professionalism and provide quality in IT services to users;
- To improve communication with users to better understand their needs.
Services
- Provision of Campus network and Internet services;
- Provision of IT facilities;
- Provision of IT services;
- Provision of technical support services to users;
- Provision of consultation service to the academic units for acquisition of IT facilities;
- UM Campus Card;
- Promotion of information technology literacy of UM members.