Performance Pledge

  • Mission

    • To provide quality administrative services to the students and the teaching staff of the Faculty of Law.

  • PP Service Target Groups

    • FLL Students
    • Potential students of FLL

  • Performance Pledge

    PP ServiceService Quality Indicator
    Status ManagementApplication for Transfer of ProgramComplete within 5 working days after deadline of application
    Application for Transfer of FacultyComplete within 15 working days after deadline of application
    Course ManagementApplication for Course Waiver / ExemptionComplete within 10 working days after deadline of application
    Course Retaking Applications for Master ProgramComplete within 4 working days

    Implementation of Performance Pledge in Year 2011(Jan. to Aug.):
    Service Quality IndicatorCompliance %Reason of not meeting targets
    Application for Transfer of FacultyComplete within 15 working days after deadline of application100%
    Application for Course Waiver / ExemptionComplete within 10 working days after deadline of application100%
    Application for Transfer of ProgramComplete within 5 working days after deadline of application100%
    Course Retaking Applications for Master ProgramComplete within 4 working days100%

  • Scope of Services

    • Providing support to the Faculty management and teaching staff
    • Coordinating Faculty facilities
    • Handling student applications and enquiries
    • Providing students with the most updated Faculty related information

  • Suggestions and Complaints

    Please send your comments or complaints by either mail, fax or e-mail to:
    • Dean of FLL; or
    • Faculty Secretary of FLL; or
    • FLL Suggestion Box.

  • Reference information / links