Performance Pledge

  • Mission

    • To provide quality and high efficient administrative services to the students of the Faculty of Law (FLL) so as to cope with its continuous development.
  • PP Service Target Groups

    • Students of FLL
    • Potential students of FLL
  • Performance Pledge

    PP ServiceService Quality Indicator
    Status ManagementApplication for Transfer of ProgramComplete within 5 working days after deadline of application
    Application for Transfer of FacultyComplete within 15 working days after deadline of application
    Course ManagementApplication for Exemption/ Course Waiver Complete within 10 working days after deadline of application
    Course Retaking Applications for Master ProgramComplete within 4 working days

    Implementation of Performance Pledge in Year 2016:
    Service Quality IndicatorCompliance % Reason of not meeting targets / Remarks
    Application for Transfer of Faculty Complete within 15 working days after deadline of application 100%
    Application for Exemption/ Course WaiverComplete within 10 working days after deadline of application100%
    Application for Transfer of ProgramComplete within 5 working days after deadline of application100%
    Course Retaking Applications for Master ProgramComplete within 4 working daysN/ANo application received
  • Scope of Services

    • Handling applications from students;
    • Addressing students enquiries and providing assistance;
    • Providing students with the most updated Faculty related information, in a timely fashion.
  • Suggestions and Complaints

    Please send your comments or complaints by either mail, fax or e-mail to:
    • Dean of FLL; or
    • Faculty Secretary of FLL; or
    • FLL Suggestion Box.
  • Reference information / links

  • General Office, Faculty of Law, University of Macau

    • Address : Room 1003, University of Macau, E32, Avenida da Universidade, Taipa, Macau, China.
    • Tel : (853) 88224767/ 88224779/88228687
    • Fax : (853) 88222380
    • Email : fll.suggestion@umac.mo
    • Webpage : http://www.umac.mo/fll