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Performance Pledge
 
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  • Contact of Faculty of Law (FLL)

    Address :

    Room S412, 4th Floor, Stanley Ho Building, Av. Padre Tomas Pereira, Taipa, Macau.

    Tel. :

    (853) 8397 - 4772/4777/4792

    Fax :

    (853) 8397 - 4776

    E-mail :

    fll.suggestion@umac.mo

    Service hours :

    Monday to Thursday : 9:00 to 13:00 and 14:00 to 17:45
    Friday : 9:00 to 13:00 and 14:00 to 17:30
    Closed on Saturday, Sunday and University Holidays


  • Mission
    • To provide quality administrative services to the students and the teaching staff of the Faculty of Law.
  • PP Service Target Groups
    • FLL Students;
    • Potential students of FLL.

  • Performance Pledge
    PP Service Service Quality Indicator

     

    Status Management

    Application for Transfer of Program

    Complete within 5 working days after deadline of application

    Application for Transfer of Faculty

    Complete within 15 working days after deadline of application

     

    Course Management

    Application for Course Waiver / Exemption

    Complete within 10 working days after deadline of application

    Course Retaking Applications for Master Program

    Complete within 4 working days

 

Implementation of Performance Pledge in Year 2010(Jan. to Aug.) :

    Service Quality Indicator

     

    Compliance %

    Reason of not meeting targets

    Application for Transfer of Faculty

    Complete within 15 working days after deadline of application

    100%

     

    Application for Course Waiver / Exemption

    Complete within 10 working days after deadline of application

    100%

     

    Application for Transfer of Program

    Complete within 5 working days after deadline of application

    100%

     

    Course Retaking Applications for Master Program

    Complete within 4 working days

    100%

     

  • Scope of Services
    • Providing support to the Faculty management and teaching staff;
    • Coordinating Faculty facilities;
    • Handling student applications and enquiries;
    • Providing students with the most updated Faculty related information.

  • Suggestions and Complaints
    Please send your comments or complaints by either mail, fax or e-mail to:
    • Dean of FLL; or
    • Faculty Secretary of FLL; or
    • FLL Suggestion Box.

  • General Office of Faculty of Law

    Address :

    Room S412, 4th Floor, Stanley Ho Building, Av. Padre Tomas Pereira, Taipa, Macau.

    Tel. :

    (853) 8397 - 4772/4777/4792

    Fax :

    (853) 8397 - 4776

    E-mail :

    fll.suggestion@umac.mo
 
Last Modified on 1 September, 2010