Updated: 16-Sep-2011


  • Service contact of Faculty of Education

Address: Room J556, 5th Floor, Silver Jubilee Building, University of Macau
　　　　 Av. Padre Tomas Pereira,Taipa, Macau SAR, China
Tel: (853) 8397 - 8789 / 8776 / 8775 / 8777 / 8788 / 8779 / 8771
Fax: (853) 2883 1695
Email: fed.suggestion@umac.mo
Website: http://www.umac.mo/fed
Service Hours: Monday to Thursday 09:00 to 13:00 and 14:00 to 17:45
　　　　　　　Friday 09:00 to 13:00 and 14:00 to 17:30
　　　　　　　Closed on Saturdays, Sundays and Public Holidays


  • Mission

- To provide agreeable quality services to our students;

- To create a good and comfortable learning environment to our students.


  • Target Groups

- Students of the Faculty


  • Performance Pledge

      PP Service
    Service Quality Indicator
    1 Status Management Application for transfer of programme
    5 working days after deadline of application
    Application for transfer of faculty
    15 working days after deadline of application
    2 Course Management Course Exemption / Waiver
    5 working days after deadline of application
    Course retaking applications for master programme
    4 working days
    3 Examination Application to Supplementary Examination
    10 working days after the last examination
    Application to Re-sit Examination
    5 working days after deadline of application



  • Performance Pledge Achievement in year 2011 (till 31/08/2011)

     
    Type of Service
    Handling Time
    Achievement in year 2011
    Remarks
    1 Transfer of Programme 5 working days after deadline of application
    100%
    --
    2 Transfer of Faculty 15 working days after deadline of application
    100%
    --
    3 Course Exemption / Waiver 5 working days after deadline of application
    100%
    --
    4 Application to Supplementary Examination 10 working days after the examination
    100%
    --
    5 Re-sit Examination 5 working days after deadline of application
    100%
    --
    6 Course Retaking applications for Master Programme 4 working days
    N/A
    No Application.



  • Scope of Services

- Handle students' applications and provide assistance


  • Reference information

Performance Pledge report for year 2011

  • Suggestions and Complaints

    　　We welcome any comments or complaints. Please direct your mail, fax or e-mail to:

    　　- Dean of FED; or
    　　- Faculty Secretary of FED; or
    　　- FED Suggestion Box (J5 floor, FED General Office)