FBA General Office Performance Pledge ( English / 中文 )

 

General Office, Faculty of Business Administration, University of Macau

 

Address:

Room L409, Fourth Floor, Luso-Chinese Building, Av Padre Tomas Pereira, S.J., Taipa, Macao.

 

Tel:

(853) 8397 4736 / 4737 / 4799

 

Fax:

(853) 28838320

 

E-mail: 

fba.suggestion@umac.mo

 

Webpage:

http://www.umac.mo/fba

 

Office Hours : 

Mondays to Thursdays: 9:00 - 13:00 and 14:00 to 17:45
Fridays: 9:00 - 13:00 and 14:00 to 17:30
Closed on Saturdays, Sundays and Public Holidays

 

 

 

 

Postgraduate Office, Faculty of Business Administration, University of Macau

 

Address:

Room L409, Fourth Floor, Luso-Chinese Building, Av Padre Tomas Pereira, S.J., Taipa, Macao.

 

Tel:

(853) 83974175

 

Fax:

(853) 28838320

 

E-mail: 

fba.suggestion@umac.mo

 

Webpage:

http://www.umac.mo/fba/master

 

Office Hours : 

Mondays to Thursdays: 9:00 - 13:00 and 14:00 to 17:45
Fridays: 9:00 - 13:00 and 14:00 to 17:30
Closed on Saturdays, Sundays and Public Holidays

 

 

 

 

Performance Pledge

 

PP Service

Service Quality Indicator

1.       Status Management

Application for transfer of program

Complete within 5 working days after deadline of application

Application for transfer of faculty

Complete within 15 working days after deadline of application

2.       Course Management

Application for course waiver / exemption

Complete within 10 working days after deadline of application

Course retaking applications for master program

Complete within 4 working days

3.       Examination

Application for supplementary examination

Complete within 10 working days after the last examination

 

Scope of Services

·         To process course and program related services for students of the Faculty of Business Administration;

·         To process administrative related services for academic staff of the Faculty of Business Administration

·         To handle inquiries regarding matters pertaining to FBA;

·         To handle applications from FBA academic staff and students;

·         To provide FBA academic staff and students with up-to-date information about the Faculty, in a timely fashion.

 

Suggestions and Complaints

We welcome any comments or complaints. Please direct your mail, fax or e-mail to:

·         Dean of Faculty of Business Administration; or

·         Faculty Secretary of Faculty of Business Administration; or

·         Faculty of Business Administration Suggestion Box or Suggestion Box at Fourth Floor of Luso-Chinese Building.

 

Performance Pledge report for year 2009

 

User Satisfaction Survey 2009 Final Report